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Policies

Thank you for shopping with Caddie Spray! 

If, for any reason, you are not completely satisfied with a purchase, we invite you to please review our policies. The following terms are applicable for any item you purchased with us.

 

Return Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may contact us and request a return. All items are eligible for a refund, store credit/gift card, or exchange subject to the terms below. If an item is mishandled during shipment, please let us know immediately and we will send you a replacement or issue store credit. 

If a product is refunded, returned or exchanged, there will be a shipping fee of £2.50 in UK, £5 in Europe, £10 in the rest of the world, which is applied through a total reduced refund or credit.

In case you need return any product, please provide proof of shipment and send us an email at: [email protected] for the return address.

You will be updated about the status of your return via email.

NO RETURNS ACCEPTED FOR CADDIE'S BOX DURING CHRISTMAS GIVEAWAY PERIOD.

Refund Policy

In order to be eligible for a refund, you must return the product within 14 days of purchase. If the item has been damaged after purchase, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a refund, please ensure the following:

  • The item is returned in its original packaging
  • The item has not been used or damaged
  • The item must have the receipt or proof of purchase

After we receive the item, our team will inspect it and process your refund. The money will be refunded to the original payment method.

 

Exchange Policy

Products can be exchanged for a different item or variation, provided that it is available. You may exchange an item within 14 days. Exchanges exceeding 14 days will not be processed. 

In order to be eligible for exchanges, please ensure the following:

  • The item is returned in its original packaging
  • The item has not been used or damaged
  • The item must have the receipt or proof of purchase

You are required to ship the product back in order to exchange. The exchange will be processed as soon as the item has been received and the conditions have been confirmed. You may exchange the item one time, provided all conditions in the Exchange Policy are met.


Credit Policy

You may request credit within 14 days of purchase. If an item is mishandled during shipping, you are entitled to store credit. Credits may not be applied to shipping fees.

 

How to Initiate a Return

If you would like to request a return, refund or exchange, have any questions, or need further clarification, please do not hesitate to contact us!

Email Address: [email protected]

Contact Form URL: https://www.caddiespray.com/contact