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Shipping

Shipping Cost

UK: FREE

Europe: £2.99

United States: £5.99

Everywhere else: £9.99


Shipping Time

Dispatch Time: 1-2 working days

UK Transit Time: Typically 2-3 working days

Europe Transit Time: Typically 3-5 working days

International Transit Time: Typically 6-7 working days

Shipping fees are calculated during checkout based on shipping method and destination. Shipping cost is collected at the time of purchase and included in the final price.

We operate Monday through Friday during standard business hours, except for national holidays. During holidays, we dispatch ASAP to ensure delays are kept to a minimum.

In case you need to change the delivery address, please email us immediately. We are able to change the delivery address before the order has been dispatched.

If an item is out of stock, we will refund the out of stock item and dispatch the rest of the items in your order.

If the delivery time has exceeded the estimated arrival time, please email us at [email protected]

 

Stock Availability

All purchses are subject to stock availability. We try our best to maintain accurate stock counts on our website. However, from time to time there may be a stock discrepancy and we may not be able to fulfill an item. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Returns

We will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. (NO RETURNS ACCEPTED FOR CADDIE'S BOX DURING CHRISTMAS GIVEAWAY PERIOD).

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. We will refund the value of the goods returned, but will NOT refund the value of any shipping paid.

 

Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

Cancellations

In case you change your mind, you may cancel your order at any time before the order has been dispatched. If your order has already been dispatched, please refer to our refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

In case the item you recieve was damaged during shipment, you may email us to request a replacement within 14 days of purchase. In case a shipment is lost, we will process a refund or replacement when the courier completes their investigation into the claim and deems the parcel lost.

 

Customer service

For any questions regarding pustomer service enquiries, please email us at [email protected]